Shipping & Delivery
At Fadedfog, we are committed to delivering your custom apparel with precision and care. Our shipping and return policies are designed to ensure transparency and satisfaction at every step.
🚚 Shipping Information.
Domestic Shipping (India)
Standard Delivery: 3–7 business days via trusted partners like Delhivery, Blue Dart, and Ecom Express.
Express Delivery: 1–3 business days available upon request.
Tracking: Real-time tracking provided for all shipments.
International Shipping
Domestic Orders: Shipping costs are calculated at checkout based on weight and destination.
International Orders: Rates vary depending on the courier service selected and the destination country.
Bulk Orders: For large quantities, please contact us for customized shipping solutions.
💰 Shipping Costs
🔄 Returns & Exchanges
At Fadedfog, we are committed to delivering high-quality, custom-made garments that meet your brand’s specifications. As a custom apparel manufacturer, all our orders are made-to-order and tailored specifically for each client — which means our return and claims policy is structured accordingly.
🚫 Return Eligibility
Because every order is custom-made based on your approved samples, we do not accept returns or cancellations once production has begun.
However, in the rare event of a manufacturing error or defect, we are happy to resolve the issue promptly.
🧾 Claims Process for Defects or Errors
If you receive items that are damaged, defective, or not as per your approved sample/tech pack:
Notify us within 48 hours of receiving the shipment.
Send an email to info@thefadedfog.com with:
Your order number
Detailed description of the issue
Clear photos or videos showing the defect or discrepancy
Our team will review the claim and respond within 2–3 business days.
If the issue is validated, we will offer one of the following:
Remake or correction of affected items
Partial refund or credit note for future orders
⚠️ Important Notes
We will not be liable for issues arising due to unapproved artwork, size charts, last-minute changes, or improper care of garments after delivery.
Slight variances in shade, stitching, or fit may occur due to manual processes and fabric behavior — these are considered normal in custom manufacturing.
Return shipping (for defective batches) will be handled on a case-by-case basis.
📞 Need Help?
Our support team is available to assist you with any production or quality concerns.
We proudly ship to North America, Europe, and beyond. Our international logistics partners include:
DHL Express
FedEx
UPS
Note: Shipping times may vary based on destination and customs clearance.